Billing/Cancelation
Billing Questions
When do you Bill the Burly Bundles?
Your first order is billed immediately, after that, you will be billed bi-monthly, 2 weeks before your next Burly Bundle ships.
Order Status & History
Hey Darlin', You can check your Customer Account for updates on your current orders and see your history of orders.
Cancelled Orders
Because of the nature of "Bundling" that goes on in our BackStage Shop, 1, 3 or 6 Bundle Subscription Plans cannot be canceled mid-term, HOWEVER, you are able to opt-out of auto-renewal of your current plan at anytime within your Account Settings or by reaching out to info@burlybundle.com. In order to opt-out of your subscription renewal, you MUST opt-out before your billing/cut-off date. Bundles are sent out around the 15th of the month in September, November, January, March, May, & July. Billing/Order cut-off is the 1st of each of the months we ship.
Full Reveal: Let's make all those words simple - If you sign up for the 3 month bundle and decide after 2 bundles arrive to end your subsciption, you can "opt-out" of renewing your current subscription, however, you will still be billed for and receive the 3rd bundle that you committed to in your subscription. When you opt-out before the cut-off date, your 3 bundle subscription will not be renewed at the end of the term. (Oh, that will make us so sad, but we do understand things change - we hope that you will let us know why you are opting out so we can address any issues or hopefully offer a solution to keep you in the Burly Bundle Family)
Individual orders for Nipsies or other Burly Bases can be canceled at any time as long as your order has NOT Shipped. You can verify the status of your order in your Account Settings or by reaching out to info@burlybundle.com with your order number. We will make every effort to intercept your order before it leaves backstage and will notify you if we were successful! (if we are successful, we will also credit you for the order, of course)
Burly Bundle Subscription Plans cannot be paused and monthly boxes cannot be skipped at this time.
Burly Bundles are nonrefundable and are ineligible for returns.