We ship through USPS and shipping costs are included when a Burly Bundle or individual item is purchased.
When your order ships, we will provide you with a tracking number so that you can follow your order. You can check your customer account as well to find your order and check its progress
What happens if I didn't receive everything on the packing list?
Hey Sweetie, where did we go wrong? Send us an email at firstname.lastname@example.org and let us know which item is missing. We will get that do-dad or blingy-thing into the mail as quickly as possible to you.
My bundle didn't arrive!
Oh Goodness! We are so sorry to hear that. Send us your tracking or order number at email@example.com and keep those panties unwadded, we are on it! We will be back in touch with you to let you know the status and/or what we can do to get your issue resolved just as quickly as we can.
Do you accept returns?
Burly Bundles are nonrefundable and are ineligible for returns. It is our policy not to accept returns at this time simply because we are a surprise bundle subscription service built on the commitments of our customers.