Shipping/Returns
Thank you for visiting and shopping at Burly Bundle!
All of our orders are shipped via USPS or UPS. You will receive an email update with your tracking number once your order has shipped.
Full and Correct Addresses are Required. Refunds will not be issued for shipments that are not able to be delivered due to incomplete or incorrect addresses.
Delivery Times
All orders are processed in the timeframe required for each item purchased. Orders are not processed, shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by just a few days. Additionally, nationwide and global shipping delays (such as those caused by COVID-19, holiday volumes, or inclement weather conditions) may have an impact on your estimated delivery date.
Domestic Shipments
|
Shipment method |
Estimated delivery time |
Shipping cost |
|
USPS First Class Package* |
1-3+ business days |
$4-$10 |
International Shipments
|
Shipment method |
Estimated delivery time |
Shipping cost |
|
USPS First Class Package Int’l* |
1-4+ weeks |
$15 (CANADA) $19 (UK, FRANCE, SPAIN, GERMANY) |
|
UPS Worldwide Saver |
1-3 business days |
$37 (CANADA) $47 (UK, FRANCE, SPAIN, GERMANY) |
*Service is subject to shipping delays. Delivery times are estimates, and not guarantees. Delivery estimates for all international services do not include customs processing times. Our store is not liable for any delays that may occur once your order has been shipped.
Tracking Your Order
Once your order has shipped, you will receive a tracking email within 24 hours. Please allow USPS/UPS up to 48 hours to reflect updates on their tracking page.
Customs, Duties, and Import Taxes
All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Refunds are not provided for items returned due to unpaid fees assigned by the destination country. Note: We are NOT able to mark sales from our site as Gifts on customs declarations. Any gift orders made will not have the price on the invoice but by law we provide accurate information on the Customs Declaration Form.
Damages and Missing Orders
If you received your order damaged, or if the order appears to be lost during shipping, please contact us so we can help file a claim. A refund or replacement may be issued pending your cooperation during the claim process.
If your order arrives damaged, please save all packaging materials and damaged goods for claim evidence purposes. Notice of damage must be provided within 15 days of delivery.
Insurance Coverage
All orders shipped are insured to the value of their order, including shipping fees. This is necessary to be able to recover all fees paid for your order in the case of filing an insurance claim.
What happens if I didn't receive everything on the packing list?
Hey Sweetie, where did we go wrong? Send us an email at support@burlybundle.com and let us know which item is missing. We will get that do-dad or blingy-thing into the mail as quickly as possible to you.
My bundle didn't arrive!
Oh Goodness! We are so sorry to hear that. Send us your tracking or order number to support@burlybundle.com and keep those panties unwadded, we are on it! We will be back in touch with you to let you know the status and/or what we can do to get your issue resolved just as quickly as we can.
Do you accept returns?
Burly Bundles are nonrefundable and are ineligible for returns. It is our policy not to accept returns at this time.